Hex Hosting – Terms of Service (TOS)

Last updated: 18 October 2026

1. Introduction

These Terms of Service (“Terms”) govern your use of the services provided by Hex Hosting (“we”, “us”, “our”). By purchasing, accessing, or using any of our services, you agree to be bound by these Terms. If you do not agree, you must not use our services.

2. Definitions

• Client / You – The individual or business using our services.
• Services – Any web hosting, domain registration, email, reseller hosting, or related service offered by us.
• Account – The hosting or reseller account you create with us.

3. Account Registration & Responsibility

• You must provide accurate contact and billing information.
• You are responsible for maintaining the security of your account credentials.
• Any activity carried out through your account is your responsibility.
• You agree not to share login credentials with unauthorised parties.

4. Acceptable Use Policy (AUP)

You agree not to use our services for:

• Hosting illegal content under UK law
• Copyright infringement, piracy, or unauthorised media distribution
• Malware, viruses, or harmful scripts
• SPAM email, mass mailing, or unsolicited marketing
• Hosting phishing pages or fraudulent websites
• Cryptocurrency mining
• Activities that overload or harm server performance (e.g., abusive scripts)

We reserve the right to suspend or terminate accounts violating the AUP.

5. Resource Usage

To maintain quality of service:

• Excessive CPU, RAM, entry processes, or IO usage may lead to throttling.
• Shared hosting may not be used for file storage, backups, or archives unrelated to your hosted website.
• Reseller accounts may not oversell or abuse allocated resources.

6. Payments & Billing

• All services must be paid for in advance.
• Invoices must be paid by the due date to avoid service interruption.
• Failure to pay may result in suspension or termination after a grace period.
• Fees and refunds are subject to the refund provisions below and applicable statutory rights. Nothing here restricts consumer cancellation rights or remedies.

7. Refund Policy

• Domain registrations normally involve third-party registration charges and may be excluded from our voluntary refund offer after registration. This does not exclude any cancellation or refund right which applies by law.
• Our initial hosting purchases may qualify for a 14-day voluntary money-back guarantee, subject to the conditions below. This is in addition to statutory rights. Consumers purchasing at a distance may also have a 14-day statutory cancellation right. Where services start during that period following an express request, lawful proportionate charges may apply on cancellation; any loss of cancellation rights requires the statutory conditions to be met. The voluntary guarantee may be excluded where:
  • They violate the AUP
  • A free domain offer was claimed
  • The service has been excessively used or abused

8. Uptime Guarantee

We strive for 99.9% uptime.
This excludes:

• Scheduled maintenance
• Network issues outside our control
• Force majeure events
• Client-side configuration problems

Compensation (if applicable) may be provided as account credit only.

9. Backups & Data Responsibility

• Hex Hosting schedules backups every six hours for its hosting plans. Backup availability and successful restoration can be affected by technical failures or other circumstances, so customers should also maintain independent backups of important data.
• You are responsible for keeping independent copies of important website and email data in addition to the scheduled hosting backups.
• Backups and restorations can fail, so customers should retain independent copies. Nothing in this clause excludes liability that cannot legally be excluded or limits rights to services performed with reasonable care and skill.

10. Support

• We provide support through tickets/email as outlined on our website.
• We do not provide coding, website development, or third-party app support unless stated.
• Server issues will be handled as quickly as possible.

11. Domains

• Domain registrations are subject to the rules of the relevant registry (e.g., Nominet, ICANN).
• Failure to renew a domain may result in its loss or additional recovery costs.

12. Suspension & Termination

We may suspend or terminate services if:

• You breach these Terms or the AUP
• Invoices remain unpaid
• The service causes harm to our network
• We receive legitimate legal complaints about your content

Serious breaches may result in termination without refund.

13. Liability Limitations

• To the extent permitted by law, we do not accept liability for losses that were not reasonably foreseeable when the contract was entered into, or losses caused by events outside our reasonable control. No exclusion overrides non-excludable consumer rights.
• For business customers only, and to the extent permitted by law, total contractual liability for a service is capped at the fees paid for that service in the preceding 12 months. The cap does not apply to fraud, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

14. Service Modifications

We may modify pricing, features, or service structure with reasonable notice.

15. Governing Law

These Terms are governed by the laws of England and Wales.
Disputes are subject to the jurisdiction of the courts of England and Wales, without restricting mandatory consumer rights regarding applicable law or where proceedings may be brought.

16. Contact Information

For support or questions regarding these Terms:
Email: admin@hexhosting.uk
Website: hexhosting.uk