Starter suits a smaller website, Business offers room for additional sites, and Premium is designed for customers managing more websites. Compare the current resources and limits on our web hosting page before ordering.

We don’t use low introductory prices followed by inflated renewal fees. Your hosting normally renews at the same price you signed up for. If a price ever needs to change, we’ll explain it clearly in advance.

Yes. If your website grows, contact us about upgrading. Availability, pricing and any differences in resources will be confirmed before a change is made.

Yes, on eligible plans. The number of websites you can host depends on your chosen package, so check the plan limits before purchase.

Yes. Our hosting supports WordPress, and you can install it through the tools available in cPanel. Explore our WordPress hosting information.

Shared hosting is simpler for everyday websites and includes cPanel. A VPS provides greater operating-system control but typically requires more technical administration. VPS hosting is a planned addition, not yet available to order.

In many cases, yes. Contact us with details of your existing website, email accounts and hosting provider so we can advise on suitable migration options and any costs before you make changes.

cPanel is the control panel included with our shared hosting packages. It lets you manage files, email accounts, databases, domains and many other website settings.

Sign in to the Hex Hosting client area, open your active hosting service and use the available cPanel login link.

Yes. You can use cPanel File Manager or FTP/SFTP where enabled on your hosting account.

Yes. You can manage MySQL databases using the database tools provided in cPanel, subject to your plan’s resource limits.

Supported PHP versions can generally be selected from your hosting control panel. Check that your website, themes and plugins are compatible before switching.

Yes. You can create a staging copy of your WordPress website using WordPress Manager by Softaculous in cPanel. This lets you test changes before applying them to your live site.

Yes. Search for available domains on our domain page. Availability and final pricing are confirmed during checkout.

Yes. You can point it towards your hosting using the appropriate nameservers or DNS records without necessarily transferring it.

Many domain extensions are transferable, subject to registrar and registry rules. Check the transfer option on our domain page, or ask us for guidance before starting.

Some changes take effect quickly, but DNS caching means changes can take up to 24–48 hours to appear everywhere.

Starter does not include a free domain. Business includes an eligible free domain when purchased annually, while Premium includes an eligible free domain. Qualifying extensions include .com, .co.uk and .uk; check the current offer and domain availability when ordering.

Your website and email may stop working, and recovery is not always guaranteed. Keep renewal reminders and payment details up to date in your client area.

Yes. Shared hosting packages include domain-based email accounts, with limits depending on your chosen plan.

Yes. Webmail is available for email accounts created on your hosting service.

Yes. Most email apps can connect using IMAP and SMTP. Use the current connection settings shown in cPanel and enable authentication and encryption.

IMAP keeps messages synchronised between devices, making it the usual choice for phones, tablets and computers. POP3 typically downloads messages to one device.

Common causes include missing or incorrect SPF, DKIM or DMARC records, message content and sender reputation. Check the Email Deliverability tools in cPanel or contact support.

Email accounts generally use storage allocated to your hosting service. Keep an eye on mailbox usage, especially when sending or receiving large attachments.

Yes. Shared hosting packages include free SSL certificates for eligible hosted domains, helping encrypt traffic between your website and visitors.

Yes. Every cPanel hosting plan includes automatic backups every six hours through JetBackup 5 as standard, regardless of package. We still recommend keeping your own independent copies of critical data.

Yes. JetBackup 5 is included with every cPanel hosting plan. Open JetBackup 5 from cPanel to view available restore points and restore supported website files, databases or email data. Available restore points depend on the backup retention schedule, not your hosting package.

Our shared hosting infrastructure includes measures such as firewalls, malware scanning, DDoS protection and spam filtering. You are still responsible for strong passwords and keeping applications updated.

Performance depends on themes, plugins, images, caching, traffic and application resource use. Optimising images, limiting heavy plugins and enabling compatible caching are useful first steps.

No host can promise zero downtime. Maintenance, internet routing issues and software faults can still happen. Contact us if you notice a service problem.

Sign in to the client area to view active services, invoices, payment options and support tickets.

Available billing cycles depend on the product. You can see the eligible options and exact charges before completing checkout.

Renewal and payment behaviour depend on your billing cycle and payment method. Review your invoices and service details in the client area to avoid an interruption.

Log in to your client area and review your payment methods or pay the outstanding invoice using an available checkout method. For billing difficulties, open a support ticket.

You can request cancellation through the client area. Check the applicable terms and keep a copy of your website and email data before the service ends.

Our terms and conditions and other legal information are linked from the website footer. If a link does not work, contact us for the applicable terms.

Existing customers can raise a support ticket in the client area. For general questions, email hello@hexhosting.uk.

Not necessarily. cPanel simplifies common tasks, and we’re happy to help you understand your options. More advanced applications may still require technical knowledge.

Yes. Website design and rebuild services are available through Hex Web Design, with hosting options through Hex Hosting.

Of course. Tell us about your website, expected traffic and any applications you intend to run, and we’ll help you compare the available options.

These are services we’re investigating for the future. They’re not currently available for ordering through Hex Hosting.