If you want your website to be visible online, you need web hosting. Without it, you don’t have a place on the Internet for your web-pages to live.

It’s similar to renting a storage unit and making that unit accessible to visitors — but for your website.

Common types include:

Shared hosting (many websites share one server, what we do here at Hex)

VPS (Virtual Private Server) hosting (you have your own “slice” of a server)

Dedicated hosting (you have an entire server to yourself)

Cloud hosting / managed hosting (scalable, flexible resource models)

Some things to consider:

All our plans come with the same features, our different tiers provide more storage, more email address and more quantity as the price goes up.

“Uptime” means how often your website is available (server is working). The higher the percentage (e.g., 99.9 %), the better. If the server goes down, your site is offline and unavailable.

At Hex we include security measures (firewalls, malware scanning), regular backups, and good customer support.

Yes — At Hex we let you begin with a simple (and cheap) plan and upgrade as your site grows (more resources, more features).

All can be done in the client area.

A control panel (such as cPanel, Plesk) is the web-based interface that allows you to manage your hosting account: upload files, manage emails, databases, etc.

It varies widely depending on the type of resources and features you need, our plans start from £5/month

For a basic small site, our Starter Plan is ideal!

Many plans advertise “unlimited” but in reality there are limits (fair use, performance constraints).

If you exceed the allocated resources you may experience slower performance, or we may ask you to upgrade.

Yes — to make your website accessible via a memorable address (e.g., your-site.com) you need a domain name and you need to link it to your hosting plan.

In many cases yes — you can transfer your domain or point it to us by using our Nameservers.

Nameserver 1: ns0.thundercloud.uk
Nameserver 2: ns1.thundercloud.uk

Here at Hex, you can cancel any time you want for no charge, but always drop us a little support ticket to see what we can do to help first.

All of our plans include email accounts, MySQL/MariaDB databases, and free SSL certificates (so your site uses HTTPS).

Yes — hosting matters. The server’s hardware, number of other sites on the same server (in shared hosting), server location (data-centre) all affect load times and performance.

Faster sites improve user experience and can help with search engine rankings.