Find straightforward answers about our hosting plans, domains, accounts and support
Frequently Asked Questions
Find straightforward answers to common questions about Hex Hosting, our hosting plans, domains and support.
Starter is suitable for one smaller website. Business provides additional storage and supports up to three websites, while Premium is designed for customers managing up to ten websites with greater overall capacity.
Visit our Need Help Choosing page for a complete comparison.
Yes. If your website grows or you need to host additional websites, you can contact us about moving to a larger package.
Yes. WordPress can be installed through your hosting control panel, alongside a wide selection of other website applications.
Every shared hosting package includes cPanel. You can use it to manage your website files, databases, email accounts, domains, security settings and other hosting features.
Yes. Free SSL certificates are included with our hosting packages, helping protect information sent between your website and its visitors.
Yes. Our shared hosting packages currently include automatic backups taken every six hours, providing additional protection for your website data.
Our shared hosting includes firewall protection, DDoS protection, malware scanning and spam filtering. You should still keep your website, themes and plugins updated and use strong, unique passwords.
Yes. Each plan includes email accounts using your own domain name. The number available depends on the hosting package you choose.
Yes. You can search for and register available domain names through Hex Hosting. Domain availability is checked when you perform a search.
Visit our domain search page to get started.
Yes. You can use an existing domain by updating its nameservers or DNS records to point to your Hex Hosting account.
Selected plans include an eligible .com, .co.uk or .uk domain. The applicable plan and billing term are shown alongside the offer, so please check the current package details before ordering.
No. cPanel provides a straightforward way to manage your hosting, while application installers make it easier to set up platforms such as WordPress. If you get stuck, you can contact us for guidance.
Sign in to the Hex Hosting client area to manage your services, view and pay invoices, access account details and contact support.
You can email hello@hexhosting.uk with questions about our services or help choosing a hosting package.
Send us your question and we’ll provide friendly, straightforward help without unnecessary jargon.
