UK GDPR and Data Protection Information
Last updated: 18 October 2026

This page provides more detail about data protection rights and how Hex Hosting processes personal information in connection with hosting, domain registration and related services. For an overview, please also read our Privacy Policy. We aim to comply with the UK GDPR and the Data Protection Act 2018.

1. Who We Are

Hex Hosting (“we”, “us”, “our”) is a UK sole-trader business trading as Hex UK, with Hex Hosting and Hex Web Design as service brands, providing web hosting and domain services. The proprietor is Nic Taylor. A business correspondence address is being arranged.

Data Controller:
Hex Hosting
admin@hexhosting.uk

2. What Personal Data We Collect

We collect and process the following categories of personal data:

a) Information you provide directly

• Name
• Address
• Email address
• Phone number
• Payment information (processed securely by our payment provider; we do not store full card details)
• Account login details
• Support tickets and communications

b) Information collected automatically

• IP address
• Browser type and version
• Device information
• Access logs
• Usage data related to hosting services

c) Domain registration data

If you register a domain through us (via eNom or other registrars), we collect WHOIS information required for domain registration.

3. How We Use Your Data

We process your personal data for the following purposes:

• To set up and manage your hosting or domain account
• To provide technical support
• To process payments and invoices
• To send service updates, security alerts, or important account notifications
• To comply with legal and regulatory requirements (e.g., ICANN, Nominet, HMRC)
• To prevent fraud, abuse, or security threats
• To improve our website and services

4. Legal Basis for Processing

We process your data under the following legal bases:

• Contractual necessity – to deliver hosting, domains, and support
• Legitimate interests – security, service optimisation, prevention of abuse
• Consent – for marketing communications (if opted in)
• Legal obligation – accounting, domain registration rules, fraud prevention

5. How We Share Your Data

We may share your information with:

a) Service partners

• Domain registrars (eNom, Nominet, etc.)
• Payment processors (Stripe, PayPal, etc.)
• Hosting infrastructure providers
• Email or notification delivery providers

b) Legal/Regulatory bodies

• If required by law, court order, or regulatory authority

We never sell your data to third parties.

6. International Data Transfers

Some partners (e.g., domain registrars or cloud providers) may operate outside the UK or EEA. When this happens, we ensure appropriate safeguards such as:

• Standard Contractual Clauses (SCCs)
• Adequacy decisions
• Contractual data protection guarantees

7. Data Retention

We keep personal data only for as long as necessary:

• Account and billing data: 6 years (legal requirement)
• Support tickets: up to 3 years
• Hosting logs: typically 30–90 days, depending on service
• Domain WHOIS data: as required by registry rules

8. Your Rights (UK GDPR)

You have the right to:

• Access your personal data
• Correct inaccurate information
• Request deletion (right to be forgotten)
• Restrict processing
• Object to processing
• Data portability
• Withdraw consent (for marketing or optional features)

To exercise your rights, contact us at:
admin@hexhosting.uk

9. Cookies

We use cookies to:

• Maintain login sessions
• Analyse site usage
• Improve performance

You can manage cookies through your browser settings.

10. Security

We take data security seriously and use:

• Encryption (HTTPS, secure storage)
• Firewalls and malware scanning
• Access controls
• Full server security hardening

However, no system is 100% secure, and users should keep passwords safe.

11. Automated Decision Making

We do not use automated decision-making or profiling that significantly affects you.

12. Contact Details

If you have any questions about this GDPR information or your data rights, contact:

Hex Hosting
Email: admin@hexhosting.uk

If you are unhappy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

13. Updates to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated revision date.

Thank you for trusting us with your data.