Quick answer: A webmail password is usually the password for the underlying email account. In cPanel, authorised account owners can generally change it from Email Accounts; the exact screen depends on your host and control-panel version.
Use a strong unique password and update saved credentials on all devices. Never send login details through an unverified support request.
Everyone of us has many passwords to manage on a daily basis. One study even suggests that we’re each juggling a huge 100 passwords across various sites and services.
Now if you ever forgot your email account’s password or need to reset it for security reasons, we’ve got your back!
All you need to do is to just follow the few steps below:
- First and foremost, log in to your cPanel.
- Once logged in, type in “Email Accounts” on the top right search bar or click on the Email Accounts option under the Email section.
- Select the email account which password you wish to reset, and then click Manage.
- On the next page, scroll to the Security section and enter the new password. Use a unique, strong password generated by a trusted password manager. Avoid reusing passwords from other accounts.
Once you note down the password, click the Update Email Settings.
The password for this particular email account will now be updated. Isn’t that too easy?
If for some reason, you are having issues logging in to your cPanel dashboard, you can also reset the email password from your Webmail interface.
The steps are described as below:
- If you are using Roundcube, you can click cP Webmail Home on the left sidebar. On Horde, the option can be found on the top navigation bar. See screenshots below for reference:
- This screen will then show up, scroll down and click the “Password & Security” section
- Enter the new strong password and click Save once you’re done.
It’s always recommended to double-check if the new password has replaced the old one properly, or if you simply pasted the correct one on your notes. So go ahead and log out from your Webmail, then enter the email username, the password you just updated, and click the Log In button. If you are successfully logged in, that means you’re all set with your new password!
For sign-in instructions, see accessing webmail.
What to check after changing your mailbox password
Update the saved password in every mail app that connects to the account, including phones, tablets and desktop software. Otherwise those devices may keep attempting the old password and trigger temporary login blocks. Test incoming mail and send a message to an external address to confirm that both IMAP and SMTP authentication work.
If you did not request the password change, review account access immediately, check for unfamiliar forwarding rules or filters and contact your mail provider through an official support channel. For access instructions, read the webmail login guide.